Care Guide
Our eyewear is created with the finest acetates and premium metals, so it is important to take care of your frames.
All frames come with a microfibre cleaning cloth to keep your frames clear of surface marks and a Cutler and Gross case so you can safely store your glasses when not being worn.
Please note the following recommendations:
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Frames and lenses are sensitive to temperature; heat and direct sunlight may cause the frames to distort and the surface of the lenses to degrade, if exposed for a prolonged period. Always safely store your glasses in its case and keep in a cool place. Refrain from leaving them in your car or near other heat sources.
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Metal frames are particularly sensitive to any type of moisture especially sea water and the plating may come off if left exposed for a continuous amount of time. Always rinse off any sea water, suntan lotion, hand sanitiser and any other liquids containing chemicals which may damage frames and wipe dry with your microfibre cloth to remove any moisture.
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Lenses are sensitive to chemicals. Avoid cleaning them with soap or other detergents. We advise you use your lens spray and gently wipe the lens with a microfibre cloth. Go gently, never put too much pressure on frames when cleaning, as any type of force may deform the shape.
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Refrain from placing your frames with the lenses facing down on any surface. If you do have any scratched or damaged lenses, we encourage you replace them as they may be harmful to your eyes. Please head into one of our stores or global stockists so you can be guided on the best lens replacement for you.
We are here for you. If you feel the alignment of your frames have changed or feel any discomfort, we offer complimentary frame adjustments in our standalone stores because we believe it is important your frames are perfect for you and the life you lead.
Caring For Your Glasses
Cutler and Gross glasses are made to last. Each pair is crafted by a team of expert hands, using the finest material and heritage techniques.
Works of art - yes - but out frame aren't designed to be kept in glass boxes. they are loved and worn for years, often slipped into a front pocket, looped through a shirt collar or (dare we say it) threaded on top of the head.
Like an heirloom watch, it is natural that your glasses might require the odd tweak over time to keep them in immaculate condition.
Frame Care: What's In Store
Our expert team are on hand o help. Could your frames do a tighten? Are there smudged sun cream marks on the temples? Take them to one of our stores for a complimentary adjustment and polish.
If you require a more complex glasses repair, head to the store or call in advance to find out more. From removing scratches from glasses to edging in new lenses and repairing hinges, no detail is too big or too small for our team of technicians.
Looking for glasses repair near you? Find your nearest Cutler and Gross store here.
Everyday Care
To maximise the longevity of your glasses, it is important to treat them with care. All our frames come with a microfibre cleaning cloth, a lens spray, and a case to store them safely. We also recommending doing the following:
━ Refrain from leaving your glasses in the car or near heat sources. Frames and lenses are sensitive to temperature - prolonged periods of hear and direct sunglight may cause them to distort or degrade.
━ Rinse off sea water, sun lotion, hand sanitiser and any other liquids, and dry with microfibre cloth. Metal frames are particularly sensitive to moisture.
━ Place your lenses facing up, never down.
Scratched or damadged lenses can be harmful to visionm as they force the eyes to work harder than they should. Have you had an eye exam recently? It's important to keep both your prescription and eye health checks up to date. Find out more about our eye exams here.